1. Is Bella Nova safe to shop with?
Absolutely. We use secure payment and data protection systems to help keep your personal and payment information safe.
2. Are my purchases covered by a guarantee?
All products purchased from Bella Nova are covered by our applicable guarantee. Please see our Refund Policy for more information about returns, refunds and replacements.
3. Are your products genuine?
Yes. We carefully select our products from trusted suppliers and distribution partners. We source products from some of the world's most innovative markets, including Singapore, Hong Kong and South Korea.
4. Do you deliver across the UK?
Yes! We deliver across the UK, regardless of your location.
5. How long will it take to receive my order?
We begin processing your order once your payment has been confirmed. Card and other supported online payments are generally processed immediately, allowing us to begin preparing your order as quickly as possible.
Delivery times may vary depending on your location and the product ordered. Please refer to our Shipping Policy for the latest delivery information.
6. Will I receive a tracking number?
Yes. All orders are provided with a tracking number once they have been dispatched. Your tracking details will be sent to the email address provided at checkout, allowing you to follow the progress of your delivery.
7. I placed more than one order. Will they arrive together?
If you have ordered multiple items, they may arrive in separate packages and on different dates. This can happen when items are dispatched separately from our suppliers.
8. My tracking information hasn't been updated. What should I do?
It is normal for tracking information to take some time to update, particularly while your parcel is being processed or transferred between delivery facilities.
If your tracking information has not changed for an extended period, please contact our customer support team by email. We’ll be happy to look into it and assist you.