Terms of Service

1. Overview

Welcome to BELLA NOVA. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to BELLA NOVA.

BELLA NOVA operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.

These Terms of Service should be read alongside our Privacy Policy, Refund Policy and Shipping Policy.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree to use our website for lawful purposes only and not to engage in any activity that could damage, disrupt or interfere with our website, services or other customers' experience.

You must not use our website to engage in fraudulent activities, transmit malicious software, violate applicable laws or infringe the rights of others.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images and prices as accurately as possible.

However, colours and product appearances may vary depending on your screen, device settings and lighting conditions.

Product descriptions, images and availability may be updated from time to time. We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

Nothing in these terms excludes or limits your statutory rights if a product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.

4. Prices and Payment

All prices and applicable delivery charges will be displayed on our website or at checkout before you complete your purchase.

The currency used for your transaction will be indicated at checkout.

We reserve the right to change product prices and promotional offers at any time. Any price change will not affect an order that we have already accepted, except where a correction is required by law or where another lawful arrangement applies.

Payments are processed through the payment methods made available at checkout. By submitting an order, you confirm that you are authorised to use the selected payment method.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products in accordance with these terms.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, a pricing or listing error, product unavailability or an inability to fulfil the order.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

Nothing in this section affects your statutory cancellation rights or other rights under applicable consumer law.

6. Shipping and Delivery

Delivery options, estimated delivery times and applicable shipping charges will be displayed at checkout or explained in our Shipping Policy.

Delivery times are estimates unless expressly stated otherwise. Delays may occur due to circumstances outside our reasonable control.

We remain responsible for meeting our legal obligations regarding delivery. Unless otherwise agreed, goods must be delivered within the period required by applicable law.

For consumers in the UK, the risk of loss of or damage to goods generally remains with the trader until the consumer, or a person identified by the consumer to receive the goods, takes physical possession of them, subject to applicable law.

For further information, please refer to our Shipping Policy.

7. Returns, Refunds and Cancellations

Our Refund Policy explains how to request a return, cancellation or refund.

UK consumers purchasing online generally have statutory cancellation rights, subject to applicable exceptions. Separate rights may apply where products are faulty, damaged, not as described or otherwise fail to meet legal requirements.

Nothing in these Terms of Service is intended to exclude, restrict or override any consumer rights that cannot lawfully be excluded or restricted.

For assistance with a return or refund, please contact contato@ohlyra.com.

8. Promotions and Discounts

From time to time, we may offer promotional prices, discounts, special offers or other incentives.

Promotions may be subject to specific terms, including eligibility requirements, validity periods, product availability or limits on use. Any applicable conditions will be communicated with the relevant offer.

We reserve the right to amend or withdraw a promotion where permitted by law. Any changes will not affect rights that have already accrued to customers.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions and other materials, is owned by BELLA NOVA, its licensors or the relevant rights holders, unless otherwise stated.

You may access and use website content for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, delivery providers and e-commerce tools.

We do not control all third-party websites or services and are not responsible for their independent content, policies or practices.

Your use of third-party services may be subject to their own terms and privacy policies. This section does not exclude any responsibility that we may have under applicable law.

11. Website Availability and Accuracy

We aim to keep our website available, secure and up to date. However, we cannot guarantee that the website will always be available without interruption, errors or technical issues.

We may update, suspend or modify parts of our website when reasonably necessary for maintenance, security, operational or business reasons.

We will not exclude liability where doing so would be unlawful.

12. Limitation of Liability

Nothing in these terms excludes or limits liability for matters that cannot lawfully be excluded or limited under applicable law.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any statutory rights or remedies that consumers are entitled to exercise.

Subject to the above, we will be responsible for losses that are a foreseeable result of our breach of these terms or our failure to exercise reasonable care and skill, as required by applicable law.

These terms do not affect your statutory rights as a consumer.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains what information we collect, how we use it, the circumstances in which it may be shared and the rights available to you.

To contact us about your personal information, please email contato@ohlyra.com.

14. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rules that apply in the country where you live.

If you are a consumer, you may also benefit from mandatory legal protections available under the laws of your country of residence. Nothing in these terms removes any rights that you are entitled to enforce under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page, together with the revised “Last updated” date.

Changes will apply from the date stated in the updated terms, subject to applicable law. Any changes affecting an existing order will not override rights or obligations that have already arisen.