Shipping Policy

At BELLA NOVA, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered when you shop with us.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for order processing before dispatch. Processing times may vary during busy periods, public holidays or promotional events.

You will receive an order confirmation by email after placing your order. Where available, dispatch and tracking information will be sent once your order has been shipped.

2. Shipping Destinations

BELLA NOVA primarily serves customers in the United Kingdom.

Delivery availability may vary depending on your location and the products ordered. Please check the delivery options available at checkout before completing your purchase.

3. Shipping Times

Estimated delivery times begin after your order has been processed and dispatched.

Standard delivery: approximately 5–10 business days.
Remote areas: delivery may take longer.
Busy periods and public holidays: additional time may be required.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping provider, customs procedures where applicable and other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on your order, the applicable terms will be displayed on our website or at checkout.

5. Order Tracking

Where tracking is available, your tracking details will be sent by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for several days or you need assistance with your delivery, please contact us at contato@ohlyra.com.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at contato@ohlyra.com.

We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

7. Delayed or Missing Deliveries

Although we work to ensure orders arrive within the estimated delivery timeframe, delays may occur due to shipping provider issues, weather conditions, customs checks or other circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the matter.

Nothing in this policy limits your rights under applicable UK consumer law. We remain responsible for meeting our legal obligations regarding delivery.

8. Customs Duties and Taxes

For orders delivered within the United Kingdom, any applicable charges will be handled in accordance with the terms displayed at checkout and relevant law.

If international delivery is offered, customs duties, import taxes or other charges may apply depending on the destination and the shipping arrangement. Any applicable charges and responsibility for payment will be explained where required before purchase.